I recently rented a storage locker at Uncle Bob's Storage in Florissant,MO. I was informed the insurance was mandatory and not an option, through Bader Insurance Company.
After a couple of months we discovered our locker had flooded due to a flaw in the building. We reported it to the manager who gave us the insurance company contact info. They took the claim and then after a few days informed us it was not covered even though it was through no fault of ours. The manager was shocked and offered no other alternative solutions other than giving us some free boxes.
This is outright fraud, being charged insurance premiums that cover absolutely nothing. UNCLE BOB's IS A RIP-OFF company and they are STEALING from their customers by charging for insurance that is really non-existent. It's all PROFIT. This is an example of corporate greed at its' worst.
Companies that PRETEND to care about their customers when in REALITY all They care about Is MONEY!!! Do Not Do Business with UNCLE BOB's STORAGE unless you want to be deceived and ripped off. Absolutely terrible customer service with no regard for its customers. I will be filing a complaint with the BBB and the Missouri Attorney General regarding this incident.
Product or Service Mentioned: Uncle Bobs Customer Care.