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Uncle Bobs - Manager Review from Columbus, Ohio
Bad Service: I just received a folded up badly tapped termination notice on my door by the local manager because i called uncle bobs corporate (on march 24)asking about their forgiveness policy on late fees if you are sick and can not pay on time.
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Anonymous
Anonymous

Local property managers have too much leeway in the big national chain storage companies. They also have incentives to raise rents, collect fees and sell accessories & insuran...

1.5
#818074
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1. Do not buy there 3rd party Bader insurance. It is overpriced and does not cover much. Uncle Bob's gets a 25% commission of the monthly charge. The water damage coverage is useless. It's depreciate replacement only. It doesn't cover theft. Why on earth buy it. 2....
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Anonymous
Anonymous

They company is owned by 3 investors that are best friends based out of Buffalo NY and as far as the issues your having contact the area manager they with help to resolve any ...

Anonymous
Anonymous

Most third party insurance is a scam filled with exemptions, exclusions and fine print. It's pure profit for most companies. I still wonder how these storage facility owners g...

2.1
I liked
  • Previous owner
I didn't like
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Lack of integrity
#816061
Reply to reviews
Uncle Bobs truly sucks, they are the worst place. They raise rents & rip people off. Plus they auction your stuff when you are late on a payment or run into hard times
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Anonymous
Anonymous

Rent increases are a staple of the self storage industry. By their own admission in SEC filings profit is based on the ability to get and keep rent increases & tenants. If peo...

1.0
#812859
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Short Review on July 17, 2016

Uncle Bobs
#883870
Please have a look at your Texas and American Flag. They are tore and worn. Please consider replacing these. Uncle Bobs McKinney Texas North Custer road.
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Short Review on July 08, 2016

Uncle Bobs
#879125
Paying for air conditioned storage and not getting it. It was 90 degrees in there today and don't know how long it has been that way. You are not getting air conditioned storage if you have a storage in the f section of the Lehigh storage. 7/8/16
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Uncle Bobs Manager Review

Uncle Bobs
#850301
Visited store 522 in Frisco, Tx. Fabulous manager, courteous, professional and thorough. Office and grounds immaculate. You definitely have a keeper here. Dana M Phillips.
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Uncle Bobs Customer Care Review

Uncle Bobs
#847101
Hello I like how unclr bob storge on sliver star road in orlabdo can be so rude to their customer. I was their almost two years and i have called them about mice in my storage bin they did nothing about it then i went in the office and told them they still not do a thing abiut it. Know they want me to pay for the storage bin that i have nothing in it and call their Insurance Company
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this uncle bobs storage sold me and my kids stuff and i didnt even find out until the next day. our whole life was in there all of our pictures and safe keepings and even my dads ashes. and the manager ERICA is so rude and disrespectful that she wont even try and help...
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Anonymous
Anonymous

Agreed! Tried to contact on several occasions with no answer and no reply to messages left! Lost most of our wedding stuff and numerous other personal belongings along with so...

Anonymous
Anonymous

The one in high ridge NO did the same thing to me and was told day before had till 6om to make payment not even late a whole month yet or they would auction iff my thibgs the ...

I didn't like
  • Dan attitude poor customer service
  • Rude and unhelpful customer service
  • Lack of integrity
#779724
Reply to reviews
Having worked for Uncle Bobs in Atlanta as a manager at multiple locations... I can honestly say the reason for poor customer service has to do with (a) extremely low pay and (b) quality of employees that are being hired. UB focuses on monthly financials and low...
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Anonymous
Anonymous

Insurance or the optional unnecessary extra is common in many businesses. I've heard the samething that property management and staff are evaluated hard on optional and upsell...

1.0
#778027
Reply to reviews
Uncle bobs need to put grown up in their business and get the disrespectful want to be grown behind out of the grown up slot and back in to the training room. They say they don't want to sell your stuff? Well I know that is a down right lie. And if you just keep in...
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1.0
#771327
Reply to reviews
I want to say nothing bad about Uncle Bob's Self Storage but all GOOD. I have read many complaints on this site, however I would like to share that the people leaving the complaints probably did not read their Rental Agreement before signing it and probably did not ask...
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#770734
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I rented a unit that I did not use for this whole month. I closed the account over the weekend and asked when would I receive a refund for the difference. I was told over the phone they do not refund the difference (nobody does that). I couldn't care less what other...
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Anonymous
Anonymous

You signed a month to month contract, not week to week or day to day. Just because you broke the contract early does not mean you are owed the difference. Just like if you si...

2.3
#738801
Reply to reviews
Well I don't appreciate the hikes in cost without my knowledge. And talking with someone in customer service in regards to cost issues, clearly Uncle bob Co. Doesn't care about losing customers. Especially for the 1275 Sheridan rd. Office. Tonawanda ny. Patti who once...
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3.5
#733240
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I rented a unit from the Uncle Bob's on 20th Street in Vero Beach. The gentleman Peter was great. I "borrowed" their truck which was located at the 10th Ave Vero Beach location. I was aware of the deposit, however in the state of Florida, you can have your insurance on...
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4.0
I didn't like
  • Dan attitude poor customer service
#728402
Reply to reviews