Columbus, Ohio
1 comment
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1.5
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Customer service
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Bad Service: I just received a folded up badly tapped termination notice on my door by the local manager because i called uncle bobs corporate (on march 24)asking about their forgiveness policy on late fees if you are sick and can not pay on time.

Review about: Uncle Bobs Manager.

Reason of review: Poor customer service.

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Anonymous
#1142853

Local property managers have too much leeway in the big national chain storage companies.They also have incentives to raise rents, collect fees and sell accessories & insurance.

Many companies also don't like it when a matter can't be resolved by local management which frequently has the discretion to do so.

The local manager might have gotten a call or a note in their file.

Also remember it is an adversarial landlord-tenant relationship when dealing in self storage.The landlord or company management view most customers as a sucker or mark willing to accept what ever they throw at them.

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