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I was informed that my brother lost quite a hefty amount from water damage due to a flood in St Louis MO and his belongings were ruined at the Uncle Bob's in Brentwood MO 63144; what I need to know is what recourse can we take to get him full compensation. I...
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Anonymous
Anonymous

It depends on what insurance he has. There are complaints by the millions with Uncle Bob's they are horrible. But it depends on what kind of flood. Uncle Bob's isn't liable, h...

Anonymous
Anonymous

Did he have insurance from U. Or his own renters policy?

#902010
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I rented a u-haul to be dropped off at the Mt Pleasant, SC location on Mathis Ferry. As I pulled into the return area a representative met me and told me to take the trailer away they where full. If I dropped off the trailer they would charge me $250. They said to call...
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#893191
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Rate increase every year of $25 or more. Rude and poor customer service. If your 7 days late it's an automatic $50 late fee and your locked out of your unit. After 30 days late they put a lein on your storage facility and charge a $150 fee to remove it, which brings...
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Anonymous
Anonymous

Read the rules at all storage places, pretty much the same

1.3
#891884
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Short Review on September 13, 2016

Uncle Bobs
#917771
1.0
Details
slow to process payments, quick to lock you out and charge large overages when payment is late. These people are vultures!
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Uncle Bobs Customer Care Review

Uncle Bobs
#905884
1.0
Details
Poor customer service many times nobody in office 30 minutes till almost an hour.
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Customer service
Price Affordability

Uncle Bobs Customer Care Review

Uncle Bobs
#897587
4.9
Details
Called to price some storage units,had a great experience.they have great customer service, the young lady that helped me said her name was Haily Johnson
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Short Review on August 03, 2016

Uncle Bobs
#893988
Have used uncle bob several times before but never again , worst place to use. I am being charged for a full month plus a late charge cuz i had to pay late. And not even staying a full month not fair and will not be credited for half of a month. Reported to BBB and will be will be viral on FB and Twitter. Uncle Bob's Sucks big time.
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THE STAFF AT THE LODI STORE IN NEW JERSEY IS THE WORST I'VE SEEN' NOT ONLY DON'T THEY CARE BOUT CUSTER SERVICE. BUT THEY HAVE NO CLUE WHAT'S GOING ON' 'NEVER HAVE I ACCOUNTED A MANGER AND STAFF WHO DON'T GIVE A *** ABOUT PEOPLE WHO PAID THEIR SALARY; THE WHOLE STAFF...
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Anonymous
***ED OFF FRED

ONCE AGAIN MY EXPERIENCE WITH THE UNCLE BOBS STORAGE STORE IN LODI N.J. JUST GOT WORSE' THEY CHARGE A LATE FEE WHEN MY VA CHECK DOES'NT ARRIVE ON TIME. I GET IT AND PAY IT'WH...

1.0
I didn't like
  • Poor customer service
#887354
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just wanted everyone to know that i had a great experience at uncle bobs storage. I was looking for some prices on a unit because i will be moving pretty soon and the young lady was very helpfull and friendly. Her name was hailey and i posted it on the company website...
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5.0
I liked
  • Hailey
#872893
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I have been a customer since 07/2012, every time a payment was due I paid. For the most part until two months ago customer service was prefect. The regional manager Greg is very rude, disrespectful and calls is customers or possible customers liars. I have had two...
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1.3
I didn't like
  • Customer service
  • Being called a liar
#866044
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Keep your manager and your employees away from my job pls. Your so call nasty rude manager in Suffield just got me written up but yet you won't do a *** thing about her. If your staff comes in i will have to refused them and take the next customer. She lie and...
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Anonymous
Anonymous

Read the lease and pay your bill on time. No one but yourself is responsible for paying late.

1.0
#861587
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I Made online reservation to rent a 5x10 unit that included free moving truck, and special promotion rate of $77 mo., and half off 2nd month with a CONFIRMATION EMAIL. I HAD TO POSTPONE MOVE IN DATE AND RECIEVED ANOTHER email confirmation for latet date. I WENT DOWM TO...
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1.2
#849692
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Uncle bobs self storage robbed me blind! I was never late on payments, this seems to be extra income for self storage facilities according to private investigators, and is making theft legal and easy the way their contracts are written they can default a customer about...
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Anonymous
Anonymous

it is pretty sad that uncle bob's treat there customers they way they do there manager at the suffield store 060 Vanessa who is the manager is rude nasty and needs to manage...

1.2
#848539
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Rented a 5x5 climate controlled unit- I'm disabled, so most of it was medications and such, that had to be at certain temperatures... I went back on the 3rd day, and it was 94 flippin degrees in my unit!! THOUSANDS lost in medications!! They switched my unit 5...
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1.9
I didn't like
  • Impossible expectations of the disabled
  • 94 degrees in a climate controlled unit
  • Dead bugs in the hallways
#837906
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