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I want to say nothing bad about Uncle Bob's Self Storage but all GOOD. I have read many complaints on this site, however I would like to share that the people leaving the complaints probably did not read their Rental Agreement before signing it and probably did not ask...
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#770734
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Uncle Bobs Self Storage Review

Cant pay bill from notice now...go here...go there...manager in matawan rude and not enough knowledge....this place needs help...all they want is my money
1.0
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#742275
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Uncle Bobs Storage Unit Review

I rented from uncle bob in Jackson ms I put my items in the unit for 2 months, when I return my item was affected with mildew to the point I lost most of my items clothes, sofa, recliners, tv's, end tables etc. I was told that no water will get in the unit the ceiling had holes in it, I ask about it before I put my item there and they stated that it was weather proof.
1.0
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Product or Service Quality
#741646
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I rented a unit that I did not use for this whole month. I closed the account over the weekend and asked when would I receive a refund for the difference. I was told over the phone they do not refund the difference (nobody does that). I couldn't care less what other...
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Anonymous
Anonymous

You signed a month to month contract, not week to week or day to day. Just because you broke the contract early does not mean you are owed the difference. Just like if you si...

2.3
#738801
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Uncle Bobs Manager Review

The old owners Chris and Jim were great. Very helpful when I was Honorably Discharged out of the Air Force. The new area manager Brian Krull has terrible customer service skills and should not be in a management position unless it is for Mc Donalds and even then i wouldn't let him make my big mac .....Take a word of advice "FIND A DIFFERENT STORAGE FACILITY OR COMPANY" for that matter.
#735655
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Uncle Bobs - Customer Care Review from Boston, Massachusetts

Well I don't appreciate the hikes in cost without my knowledge. And talking with someone in customer service in regards to cost issues, clearly Uncle bob Co. Doesn't care about losing customers. Especially for the 1275 Sheridan rd. Office. Tonawanda ny. Patti who once worked for the company was the best employee. All the new people are uncaring to the needs of the customer. All the company cares about is the money. Oh please don't be late with a payment 15$ fee ridiculous.
3.5
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#733240
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I rented a unit from the Uncle Bob's on 20th Street in Vero Beach. The gentleman Peter was great. I "borrowed" their truck which was located at the 10th Ave Vero Beach location. I was aware of the deposit, however in the state of Florida, you can have your insurance on...
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4.0
I didn't like
  • Dan attitude poor customer service
#728402
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Uncle Bobs Storage Review

Absolutely horrible experience ! The store manager was the nastiest person I ever dealt with. Her name is Tatiana,she is in Wayne NJ. They send hatrasing emails notifying you that your belongings are being sold after one month of not being able to charge the credit card. Think twice and use any other strafe place but this one. Rudest customer service EVER!!!!!!
1.0
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Price Affordability
Product or Service Quality
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#725596
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Amy at Uncle Bob's Storage in Baytown, Texas was not only rude to me, but unhelpful. I moved to New York in the Summer and my mother moved my belongings into a storage unit and didn't pay for the last month. Instead of notifying me, they put a lien on the storage and...
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DontBeATwit
DontBeATwit

Sounds like your mother's fault, not Uncle Bob. Uncle Bob just wanted paid for the space that was rented. Hopefully they were able to recoup their money via auction. Hope that...

I didn't like
  • Rude and unhelpful customer service
#704535
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The lady (Heather, the apparent manager) established at the very beginning that I could check out of the unit any time and they would pro-rate the rest of the month back if necessary. I made sure to ask her, because that was important to me to not be bound by what day...
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1.0
I didn't like
  • Poor customer service
#699620
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