Anonymous
map-marker Bradenton, Florida

They don't care

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I would NEVER refer anyone to this storage facility. I've been with them for 12 yrs and NEVER Been late on payments (except one time they worked with me when I was on FML a few yrs back). I called them today to see if they'd work with me and DAN said "NO!" He said I have a five day grace and then a $15 late fee. I asked him to review my account and he'll see that I have just the once late and that was with their permission in 12 yrs. He said "I don't have to look up your account because I am NOT GOING TO DO IT. I asked about getting my stuff, he said if I do it would have to be Today or else I can NOT get anything out of my unit because payment is due tomorrow. I asked for the manager and he said "Lady, I am the manger on duty today and we will not help you out". I will NEVER refer anyone there ...
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Cons:
  • Dan attitude poor customer service
Reason of review:
Poor customer service
Anonymous
map-marker Rochester, New York

Uncle Bobs Storage Review

I have had a great experience with uncle bobs here in Rochester NY. Staff was always friendly and helpful. The place was always kept clean. The grass was always cut and in the winter they snow blow in front of our doors. Only have been there a cpl years hopefully things don't change.
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Reason of review:
Good customer service
Anonymous
map-marker Madison, Mississippi

Uncle Bobs Storage Illegally Charges Late Fees without Notice

I was never given a notice that the monthly storage rate in Jackson, MS was increasing. They charged me two late fees without my knowledge. There was no email nor mailed notice sent to me. I brought this to their attention and they would not remove the late fees. The people who work there always say that they will look into the matter and get back with you; however, it never happens. They defer it to their area manager who you never see. In the end, the consumer is ripped off. Buyer beware. Don't rent from Uncle Bob's Storage. If you are ripped off, contact the Attorney General's Office
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Reason of review:
Pricing issue
1 comment
Guest

You would have/should have signed a contract to rent from them or anyone for that matter.... in the contract it would tell you all you need to know about late fees and what happens if payments aren't made on time.

This is standard with anywhere you would rent from; home, storage, even leasing a car. It sounds like you didn't read your contract very well, not sure how the Attorney General would help.

Anonymous
map-marker Warrington, Florida

Storage unit rented by brother now up for auction with my belongings in them

My brother who stole from my now deceased mother and myself let his belongings go to auction. I have her birth certificate and will. Nothing was going to him. I had the money to bid on the auction but it was taken off the block. When I went to see what was in the unit there were things that I could sell to recoup for all the expenses that I had to pay for my mothers cremation and internment next to my father and other expenses accrued after my mothers death. My brother left her with nothing. I have all the proof you'll ever need. He left her with nothing...she couldn't even afford life insurance. I'm not sure even what is all in the storage because the new manager Dennis wanted to shut it up right away after he decided to take an appliance mover (dolly). I can pay on the storage he owes for that unit. I offered to. I will top the auctioneers price. But I don't want people pilfering through and taking things for nothing like was going to happen yesterday. I have a cousin as my witness. I am willing to hire an existing attorney. I am willing to go to court over this matter.
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Loss:
$5000
Reason of review:
Employees pilfering

Preferred solution: I want an answer to how I can get an inventory of my property to give to the court before it is all pilfered through.

1 comment
Guest

Unless this space was in YOUR name, paying the bill likely wouldn't have helped you. You'd have to have access and keys to be able to get anything from the space, otherwise its theft, so you probably wouldn't want to go to court if you're planning to steal these things after paying the bill.

As far as auctioning, you can outbid whomever then you would own it all.

You can't get an inventory list if it was never your space to begin with... If your brother stole from you then the best thing to do there is call the police on him and him alone.

Anonymous
map-marker Fort Lauderdale, Florida

Uncle Bobs Storage Review

I've been with Uncle Bob for 15 plus years and I've gotten evicted for no apparent reason I need someone to call me from CEO or president I'm dealing with Patrick the regional manager and he doesn't want me there for no apparent reason they raised my rate I need someone to call me please from upper management thank you 813-703-****
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Reason of review:
Problems with payment
Anonymous
map-marker Woodstock, Vermont

Uncle Bobs Storage Review

I have a 10 by 10 unit in concord Nh. Price 75 a month plus 10 for insurance. I missed June's rent, we are a few days in July and now they saying it will cost 355 to get my stuff back. What's up with that? I only should pay 200 at most, I feel like I been raped. Is this the American way?
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Reason of review:
Problems with payment
Anonymous
map-marker Miami, Florida

Positive Experience Review

At both hollywood and sunrise florida locations. Received great service from letticia, karey, and walbert. And still doing business with them.
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Edelyn Mvf
map-marker Houston, Texas

Uncle Bobs - Storage Unit Review from Houston, Texas

I made a payment on march the 10th and they are telling me I didn't the guy would not give the number to the corporate office or anything now I'm locked out of my unit in at the uncle bobs on westhiemer and dairy Ashford the address is 12711 westhiemer I need my things what is going on over there he is telling me because I payed in cash they have no record of my payment I have been a good customer of uncle bobs please help me
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Reason of review:
Damaged or defective
Anonymous
map-marker Tampa, Florida

Refusing to clean up mosquito breeding grounds at elevator entrance to unit

There has been a swarm--and I do mean a literal swarm--of mosquitoes at the west elevator entrance facing the hotel next door for months now. Each time I come to load or unload from my unit I am attacked and they get into the elevator and come up into my unit with me so as to continue biting even while I'm inside. This has been going on since at least November. Really beyond ridiculous that responsibility has not been taken to identify the source of stagnant water that they are using to breed either behind elevator mechanisms or inside that utility room next to the elevator and clean up their breeding grounds. I am in disbelief each time that it still is not taken care of. The problem is definitely not an unwillingness to pesticide; these storage units are so over pesticided that my children complain it "smells like death in there". The woman in the office gave me some nonsense that the mosquitoes are all over and the city refuses to come spray. I am guessing this pass the buck mindset shows some larger problems going on.
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Reason of review:
Health hazard and nuisance
Amela Xrc
map-marker Bronx, New York

Uncle Bobs - Manager Review from Bronx, New York

Uncle Bobs - Manager Review from Bronx, New York
Uncle Bobs - Manager Review from Bronx, New York - Image 2
Uncle Bobs - Manager Review from Bronx, New York - Image 3
Uncle Bobs - Manager Review from Bronx, New York - Image 4
After paying for two year, on hwy n 98 Lakeland fl.come today on a Saturday my wife and I pay our late fee because every time we called to make a payment we called them over and over they never answered the phone or retuned phone calls no matter how many messages we leave on the ananswering machine. We came today and employee has a very bad attitude, we compliment to her also about all insulation falling from top of the roof damaging our cloth and all our things in there, she walked away talking to herself that it won't damage nothing. I believe thats the we have our properties in storge to be well taken care off. We called the manager from st. Petersburg twice and lets see how long it takes to answer back. I believe thats why we have insurance for our property not mentioning previous time my wife came and she thought it was small spriders all over her body but NO at that time it was the insulation too, I bought all kind of meds. and benadryl for her, her body was swollen after coming from there.. any advise. thanks remmber we are not new customers which i think we are making them money. turnerm07@***o. Com
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1 comment
Guest

I advise you to take pictures or anything else that is irreplaceable and donate all the other items, you will pay much more than what it is worth in storage fees and from the looks of that place, you will pay more with your health

Anonymous
map-marker Pompano Beach, Florida

Uncle Bobs - Storage Unit Review from Pompano Beach, Florida

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some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went over the top where there's nothing there I put a booby trap from now on so be careful if you go into my storage area for I am NOT responsible for any problems that may occur while they are digging in my storage unit once again I am NOT responsible for any damage to any people that may be getting into my unit I am very unhappy because the insurance they make you carry does not cover the top units but you are forced to have it I will never recommend a bobs to nobody they are the worst company that I've ever stored my stuff in and the first chance I have I will take my booby trap and my stuff out of my unit and I will find a real storage place that backs you up since you pay rent every month never heard them complain over the two years about collecting the insurance money but when you have to use it you're screwed so once again I have booby trap my unit please stay out and try to get ahold of them you cannot find the number to corporate how convenient
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Reason of review:
Warranty issue
Anonymous
map-marker Merrimac, Massachusetts

Uncle Bobs Storage Unit Review

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Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday I couldn't. On Monday I called and explained I tried making s payment on Easter too but I also didn't have a computer to go online. They waived the late fee for me no problem :)
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Reason of review:
Problems with payment
Anonymous
map-marker Jersey City, New Jersey

GETTING CHARGED A LATE FEE EVEN THOU AI MADE EFFORTS TO MAKE PAYMENT

ON APRIL 5 2015 I MADE A CALL TO UNCLE BOBS STORAGE STORE #734 AT 9.30 AM. NO ONE ANSWER. AT 10.00 AM I MADE ANOTHER CALL TO THE SAME STORE I WAITED FOR THE ANSWERING MACHINE TO PLAY IT'S MESSAGE. DURING THE MESSAGE IT STATED I SHOULD MAKE A PAYMENT ON LINE. "HOW CAN I MAKE A PAYMENT WHEN MY COMPUTER IS IN STORAGE ? MY BEEF IS THAT ON THE CONTRACT I SIGN IN 2013 SHOULD'VE STATED THE HOILDAYS THEY WERE CLOSE. NOW I'M GETTING CHARGED A LATE FEE FOR TRYING TO MAKE A PAYMENT, NOT KNOWING THE STORAGE
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Reason of review:
Problems with payment
2 comments
Guest

Store # 757 put my stuff up for auction even though I contacted them before the date it was supposed to go up and explained I was out of work due to finding out I have a life changing medical condition and only needed two more days to make payment. NOw my daughters stuff is gone.

Guest

The store is supposed to post holiday closings on the door 2 wks prior. Website is also updated and tells you when the store will be closed unless employees do not not update through the customer care center.

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Anonymous
map-marker Grand Island, New York

Storage Services Review

Horrible company, rips the customers off on rent prices, late fees. Treats customers horribly and it's not the managers fault they're just doing their job, but the business has changed in the past few yrs.... GREEDY, GREEDY, GREEDY
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Reason of review:
Poor customer service
Anonymous
map-marker Montgomery, Alabama

Uncle Bobs never open when it's convenient!

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Uncle Bobs never open when it's convenient!
You can never access your stuff when you need too! If you cannot make it when they are open for regular business then you are just s.o.l. They suck! I will be getting our thinges and moving to a place where as long as you have door code you can access your things! What is the freaking purpose of having a code if you cannot use it to access your things after hours!?!?! I mean most people work for crying out loud! *** you have to leave work early just to take something or get something from storage! Uncle Bobs gets two thumbs down! My mother-n-law found me and my wife this storage unit before we moved to Montgomery and here we are! They will not be getting another red dime from me and my wife that's for sure!
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Loss:
$5000
Reason of review:
Never open when convenient!
1 comment
Guest

Check out all the complaints and lawsuits this company has against them. They are horrid!

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